Privacy Policy

Privacy Policy

This Privacy Policy explains how Signet Signs Ltd ("we", "our", "us") collects, uses, and protects your personal data when you use our website (https://www.honours-boards.co.uk) or interact with us. This Privacy Policy is effective as of [Insert Latest Date].

Key Information

Data Controller: Mike Rawlings, Signet Signs Ltd

Contact: mail@signetsigns.co.uk | Unit 3 Windmill Business Park, Windmill Road, Clevedon, North Somerset, BS21 6SR

Legal Basis for Processing: Contractual necessity, legal obligation, consent, and legitimate interests

 

Contents

1. How We Collect Your Data

2. Personal Data We Collect

3. How We Use Your Data

4. Retention Periods

5. Cookies and Analytics

6. Data Transfers Outside the UK

7. Your Data Protection Rights

8. Security Measures

9. Changes to this Policy

10. Contact Details

 

1. How We Collect Your Data

   1. We collect personal data directly and indirectly through:

      1. Website forms (e.g., Contact Us, Order Forms).

      2. Cookies and similar technologies (e.g., analytics tools).

      3. Communications (e.g., emails, phone calls).

      4. Third parties (e.g., business partners, publicly available sources).

2. Personal Data We Collect

   1. Data You Provide:

      1. Name, address, phone number, email address.

      2. Payment details (e.g., credit/debit card information).

      3. Order details and communication history.

   2. Automatically Collected Data:

      1. IP address and browser type.

      2. Geographical location.

      3. Device and usage information (e.g., pages viewed, time spent on site).

   3. Data from Third Parties:

      1. Marketing directories.

      2. Fraud prevention agencies.

      3. Social media platforms (as permitted by their policies).

3. How We Use Your Data

   1. ​We process your data based on the following legal grounds:

      1. ​Contractual Necessity: To fulfil your orders and provide services.

      2. Legitimate Interests: For marketing, business analysis, and improving services.

      3. Consent: For optional marketing communications (where applicable).

      4. Legal Obligations: For tax, fraud prevention, and compliance.

   2. Purposes Include:

      1. Processing and managing orders.

      2. Sending order updates and promotional emails (where consented).

      3. Improving our website and customer experience.

      4. Conducting fraud checks and ensuring data security.

      5. Complying with legal obligations (e.g., record-keeping for tax purposes).

4. Retention Periods

   1. We retain data as follows:

      1. Orders and Invoices: 7 years for tax and legal purposes.

      2. Marketing Preferences: Until you opt out.

      3. Enquiries: For up to 1 year after resolution.

      4. Website Analytics Data: 26 months (Google Analytics default).

5. Cookies and Analytics

   1. We use cookies to:

      1. Enhance website functionality.

      2. Monitor user behaviour (e.g., Google Analytics).

      3. Deliver targeted advertisements.

   2. Cookie Management:

      1. You can manage cookies via your browser settings. For more information, visit our Cookie Policy.

6. Data Transfers Outside the UK

   1. We may transfer your data outside the UK (e.g., to the US for email marketing platforms). Safeguards include:

      1. Standard Contractual Clauses (SCCs).

      2. UK International Data Transfer Agreements (IDTAs).

      3. Providers certified under recognised frameworks (e.g., Privacy Shield).

7. Your Data Protection Rights

   1. Under UK GDPR, you have the right to:

      1. Access your data.

      2. Correct inaccurate data.

      3. Request data deletion ("right to be forgotten").

      4. Restrict data processing.

      5. Object to processing for direct marketing.

      6. Withdraw consent for optional data uses.

      7. Lodge a complaint with the ICO (www.ico.org.uk).

      8. To exercise these rights, contact us at mail@signetsigns.co.uk.

8. Security Measures

   1. We implement measures such as:

   2. Secure storage on encrypted servers.

   3. Role-based access to personal data.

   4. Regular security audits and staff training.

   5. SSL encryption for data transmission.

9. Changes to This Policy

   1. We may update this policy to reflect changes in our practices or for legal reasons. Please check this page regularly for updates. Significant changes will be communicated via email or website notices.

10. Contact Details

Data Controller: Mike Rawlings, Signet Signs Ltd

Email: mail@signetsigns.co.uk

Address: Unit 3 Windmill Business Park, Windmill Road, Clevedon, North Somerset, BS21 6SR

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For any questions or concerns about this Privacy Policy, please get in touch with us.