Terms and Conditions

Welcome to our Terms and Conditions page. By using our website and services, you agree to comply with the following terms. Please read them carefully.

1. Interpretation

1.1 "Company": Refers to Signet Signs Ltd.

1.2 "Customer": Refers to the person, firm, organisation or company purchasing the goods or services from Signet Signs Ltd.

1.3 "Goods": Refers to all products, signage, and materials supplied by Signet Signs Ltd.

1.4 "Services": Refers to the installation or other services provided by the company.

1.5 "Quote": Refers to the written estimate provided to the customer for the supply of goods or services, valid for 60 days from the date issued.

1.6 "Order": Refers to the customer’s acceptance of a quotation and request for the supply of goods and/or services from Signet Signs Ltd.

1.7 "Design Proof": Refers to the visual representation or document provided to the customer to confirm the design details before production begins.

1.8 "Contract": Refers to the agreement between the company and the customer formed upon the customer’s acceptance of the quote.

1.9 "Working Day": Refers to Signet Signs Ltd normal working day, defined as 8am to 4:30pm, Monday to Friday.

2. Quotations and Orders

2.1 Quotations are valid for 60 days unless otherwise specified. They are an invitation to treat and not a binding offer.

2.2 A quote is deemed accepted when the customer provides acceptance through one of the following methods:

Verbally, via phone call (recorded phone system).

In writing, via email clearly stating acceptance.

2.3 Purchases made directly through our website constitute acceptance of the price, specifications, and these Terms and Conditions. By completing a purchase, the customer confirms that all details provided are accurate.

2.4 For online purchases, payment must be made in full at the time of ordering.

2.5 Changes or amendments to an order after confirmation may incur additional charges, depending on the stage of production.

3. Design Proofs

3.1 It is the customer’s responsibility to check the design proofs thoroughly and ensure they are correct.

3.2 Colours displayed on the customer’s screen may differ from those of the finished product due to variations in screen settings.

3.3 If accurate colour reproduction is critical, the customer must provide a Pantone or CMYK colour reference to the company.

3.4 Raster images supplied to the company must be at least 50% of the final size and 150dpi. Pixelation may occur in images that do not meet these requirements.

3.5 The company is not responsible for the suitability or quality of artwork supplied by the customer.

3.6 If the customer wishes to ensure image clarity, they must request a sample print. The company reserves the right to charge for sample prints and associated delivery costs.

3.7 A design proof is deemed approved when the customer provides approval through one of the following methods:

Verbally, via phone call (recorded phone system).

In writing, via email.

Through a web page by entering the quote/order number, name, company name, and confirmation of approval.

3.8 By confirming approval of the design proof, the customer:

Confirms the proof is correct and gives the company approval to manufacture the order.
Assumes responsibility for errors on the approved proof that appear in the finished items.
Acknowledges they have read and understood both the design proof and these terms and conditions.

3.9 The company will not be responsible for errors or associated costs after proof approval has been given.

4. Payment Terms

4.1 Payment options include:

Pro-forma (full payment in advance).

50% deposit with the balance due on completion.

30-day terms from the date of the invoice (subject to credit approval).

4.2 Credit terms are not automatically given and are subject to a credit check.

4.3 Overdue payments may incur interest at 8% per annum above the Bank of England base rate. Legal fees, court costs, and other recovery costs will also be claimed.

5. Delivery

5.1 Delivery addresses must be specified on the sales order.

5.2 Delivery times are estimates unless explicitly agreed in writing.

5.3 Damages must be reported in writing with photographs within 48 hours of receipt.

5.4 Re-delivery fees will apply for delivery failures caused by incorrect or uncommunicated address changes.

6. Installation

6.1 Clear access must be provided at the installation site. Delays caused by site issues may result in additional charges.

6.2 RAMS (Risk Assessment Method Statements) must be requested 2 weeks in advance. Company-specific RAMS may incur additional charges. Failure to provide this length of notice may incur charges in order to complete them on time.

6.3 Cancellations within 48 hours of the installation date may incur charges, including a minimum cancellation fee of one day’s installation.

7. Returns and Refunds

7.1 All items produced by the company are bespoke and customised to customer specifications. As such, they are not eligible for return or refund unless explicitly agreed in writing by the company.

7.2 Any defects must be reported within 48 hours of receipt. Returns must be agreed upon in writing.

8. Warranty

8.1 We offer an 8-year warranty on those parts, covering material defects, and workmanship. The customer is responsible for returning the item to us for inspection and repair or replacement.

8.2 The warranty is void if unauthorised repairs or modifications are made to the product.

9. Risk and Ownership

9.1 Risk transfers to the customer upon delivery. Ownership remains with the company until full payment is received.

10. Liability

10.1 The company’s liability for defective goods is limited to repair, replacement, or refund of the purchase price.

11. Governing Law

11.1 These terms are governed by the laws of England and Wales.

12. Contact Us

For any questions, please contact:

Email: mail@signetsigns.co.uk

Phone: 01275 463601

Address: Signet Signs Ltd, Unit 3 Windmill Business Park, Clevedon, BS21 6SR